De La Salle Bookstore Return Policy and Frequently Asked Questions
In Stock Items
- Items that are carried regularly in the Spartan Bookstore are eligible for exchange or store credit only. No refunds.
- In order to exchange merchandise or receive a store credit, items must be in new condition -unworn, unwashed, no pet hair, stains, holes, perfume/deodorant, smoke, or other odors.
- The exchange policy will be honored if the Spartan Bookstore still carries the item at the time of exchange.
- Returns and exchanges are to be done in person, at the Spartan Bookstore. Generating a return or exchange online is not offered at this time. Shipping charges are non-refundable.
Special Order Items
Items that are custom/made to order-are final sale. No exchanges, store credit, or refunds.
Frequently Asked Questions
When will my order be ready?
- IN STOCK ITEMS: When your order is complete, you will receive an email notification. The notification will be sent to the email address used to place the order. Please also check SPAM or junk folders. Please allow 2 business days for order fulfillment.
- SPECIAL ORDERS: Special orders are items that are made to order. These items are not available in the store and have a 5-7 business day lead time. You will receive an email notification when your special order is ready.
How do I know which size to purchase for my special order?
- Please refer to the size chart in the item description or visit the Spartan Bookstore in person.
May I have my order(s) shipped?
- Yes. Shipping is available and is subject to additional charges. At check out, please select your preferred method of shipping.
May I pick up my order at the Spartan Bookstore?
- Yes. Please select “in-store pick up” at checkout.
What are the Spartan Bookstore hours?
- In general, the Spartan Bookstore is open every day that school is IN SESSION, with some exceptions. These exceptions will be posted on the website.
What forms of payment does the Spartan Bookstore website accept?
- The Spartan Bookstore website accepts Visa and Mastercard.