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Terms and Conditions

Ordering Online Submit orders securely through this web site. View you order and track your shipment. If you so choose, you may opt to pick your order up directly at the Bookstore at no additional cost! The purchase price includes sales tax calculated at the current rate. Ordering By Phone Call us at (925) 288-8127 during regular business hours. Our staff will be ready to assist you with placing your order over the phone. Use the website to guide you in your selection. Please note: Orders that are placed on voicemail will not be accepted. We accept Visa and Master Card. Please allow 48 hours (not including weekends/holidays) between ordering and picking up of your items; processing times may be higher during peak hours. Shipping Information The order processing department is open Monday through Friday; we are closed on weekends and all campus holidays. Please allow 1-3 Business days for processing of your order in addition to shipping days, regardless of the shipping method chosen. Depending on the method of shipment selected and the time your order was placed, you should expect to receive your order within 2-10 working days after it is shipped. Please be advised that we frequently update our website to reflect the items we have in stock and availability. We apologize in advance if your order is backordered or cancelled. The ability to order an item does not guarantee that it will be in stock when your order is processed. •Standard Ground: After your order is shipped out, you should receive your order within 1-7 business days. •2nd Day: After your order is shipped out, you should receive your order within 2 days (Monday-Friday.) •Overnight: After your order is shipped out, you should receive your order within 1 day (Monday –Friday) Please note: UPS does not include weekends or holidays as ship dates. Oversized items require special shipping and handling charges, in addition to any charges listed above. Please refer to product page for special shipping charges. Alaska and Hawaii must select 2-day service for delivery.